Shipping Information

Update (7 Jan 2021): As our fulfilment and logistics partners are still dealing with a backlog of shipments following the holiday surge, some customers may experience longer delivery time frames than usual. We thank you for your patience and understanding.

 

Destination Countries

Our Worldwide store ships to countries outside the US, Canada, Mexico and Europe. If you are unable to find your country in the list of destinations, please visit our other stores:

US store (ships to the US, Canada & Mexico)
https://us.vrcover.com/

Europe store (ships to countries in Europe)
https://eu.vrcover.com/

 

Regular Processing Time*

We process your order for shipping in approximately 24 hours on weekdays after your order has been confirmed. Orders confirmed on Fridays are processed on the following Monday or next working day.

Orders that are still being processed have not been shipped.

Shipping Options

Two shipping options are offered - Standard and Express.

Standard shipping uses a distribution network that includes the local postal service in the destination country.

Express shipping is a courier service that requires a signature upon delivery. Kindly note that Express shipping may not be available for some countries.

Regular Shipping Times*

Standard shipping

Australia: 10 – 15 working days
Asia**: 7 – 11 working days
Rest of the world: 14 – 22 working days

**Philippines, Indonesia: 20 – 25 working days

Express shipping

4 – 7 working days

Deliveries via DHL Express to postcodes in this list will incur a Remote Area surcharge. If the surcharge applies, we will contact the customers after the orders have been confirmed to process the additional payment.

*Post Christmas and New Year period

Due to the recent holiday surge in volume and cumulative impact of COVID-19 on logistics, orders may take 3 days or more to be processed before they are shipped. Customers can expect longer delivery time frames. If you need your products in a hurry or have any questions regarding shipping, please contact us after having a read through the information on this page.

 

Customs and Duties Charges

International orders MAY be subject to local charges.

Customs policies vary widely, with customs or import duties being charged once the order reaches its destination country. Because of this, VR Cover unfortunately cannot be held responsible for any additional charges. Please be aware of any additional fees your local customs office may charge before placing your order as we cannot mark your orders as a gift to bypass customs.

Express shipments are much more likely to be inspected at customs when compared to the standard shipping method. If you are looking to minimize import costs, we suggest choosing the slower standard shipping method.

Tracking

Once your order has been sent, you will receive an automated email with a link to a tracking page.

For Standard delivery, further tracking information may be available on the website of the local postal service. For example, if ordering to Australia, after the package has passed through customs, you may find more detailed tracking updates on the Australia Post website.

Returns

As we are selling hygiene products, we accept returns and exchanges only in the case that the product is defective or damaged. Only items that have been purchased directly through VRCOVER.COM can be returned. We can’t accept returns or exchanges for purchases through other outlets e.g. Amazon.

If your package is being returned to us because you gave us an incorrect address, we will issue you a refund minus the shipping and any other related costs incurred in the process of the package being returned to us.

Please note, if your package is returned to us because the customs bill was not paid or your package was not collected, we will not be able to issue a refund.